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Contact Drift Customer Service

Drift Phone Numbers and Emails

Toll-Free Number:

  • (855) 266-1567
    Privacy Inquiries
Call customer service

Drift Emails:

Legal
Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
privacy@drift.com
Privacy Inquiries
Send Message
Is this your business?

How to Contact Drift?

Most Popular Number:

(855) 266-1567
Privacy Inquiries
Total calls: 322 Issues resolved: 4 Last call: Feb 11, 2025
author avatar
PissedConsumer Reporter

For assistance with products, support, security, compliance, or pricing, customers can contact the Drift customer service team using their toll-free number, 1-855-266-1567. Besides the Drift phone number, customers can also communicate about their issues directly to the company's headquarters and other branches via mail. Drift's corporate headquarters is at 222 Berkeley Street, 7th Floor, Boston, Massachusetts 02116, United States. Drift also operates from several locations, including 77 Geary Street, 5th Floor, San Francisco, California 94108, and 42 Princelet Street, London E1 5LP, United Kingdom.

You have several email options for customers who prefer written communications with the Drift customer support team. For privacy-related concerns, the designated Drift email address is privacy@drift.com. Similarly, general inquiries can be addressed to either drift@lionheartsquared.eu or drift@lionheartsquared.uk. The Data Protection Officer can be contacted using the Drift email address dpo@drift.com for data protection matters. By using these email addresses, customers can ensure that their queries are directed to the appropriate Drift customer support team, facilitating efficient and effective resolution of their issues.

You can also contact Drift via the official Drift mobile app. First, download and install the Drift app on your mobile device and initiate the login process. Once logged in, click the three horizontal lines to connect with the Drift customer support team. Drift allows real-time messaging with website visitors and customers, helping you streamline sales and improve customer satisfaction. For immediate assistance from the Drift customer support team, you can send a message through the app or use the chatbot for support outside regular hours.

Drift Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Drift is 8552661567. 23% of customers managed to speak with a real person.

  • The longest wait times are on Thursday, while the shortest are on Sunday.

  • Be prepared for the call as Drift may ask you for the following information to identify you as a customer: email, phone number or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Drift Website:

Drift Help Center:

Corporate Office Address:

Drift.com, Inc.
222 Berkeley St, 7th Floor
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Other Locations:

77 Geary Street, 5th Floor

San Francisco, CA 94108

United States


615 Channelside Drive, Suite 207

Tampa, FL 33602

United States


42 Princelet Street

London E1 5LP

United Kingdom

More contact details

Drift Rating Based on 8 Reviews

Rating details

1.6
more details
Diversity of Products or Services
Product or Service Quality
Website
Style and Design

Rating stats

Rating trend

How Good is Drift's Customer Service?

Trystyn Skj
Trystyn Skj
Feels Disappointed | Dec 14, 2024

I get a busy signal every time I call. Want to cancel my subscription with no luck no matter how often I call. Would never recommend Drift.

Read full quote
Patti B Kvt
Patti B Kvt
Feels Disappointed | Nov 16, 2024

Terrible,. All I needed was a shipping address changed. I contacted or tried immediately.
Terribl
Patti Bechdel
570 419 ****

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Graciela Vav
Graciela Vav
Feels Disappointed | Nov 02, 2024

I tried several times to speak with someone with no avail. I sent several emails. I want the subscription stopped ASAP!! It’s a shame because I like the product I bought 3 of them. But, the customer service help is awful!! I will be contacting my credit card company if I do not get a response to this by Monday!!!!

Read full quote
Amanda A Exb
Amanda A Exb
Feels Satisfied | Aug 25, 2024

I made an error. My order was complete.

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Regina W Hgw
Regina W Hgw
Feels Disappointed | Aug 02, 2024

Been trying to reach someone for two weeks

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Zacary Saj
Zacary Saj
Feels Neutral | Jul 06, 2024

Got in touch through email. Liked product just couldn't afford the monthly payment.

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Summary of Drift Customer Service Calls

322 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Drift?

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Trying to cancel my subscription to drift and no one is answering the telephone”
  • “Cancel my subscription to drift.”

Shipping and Delivery Question:

  • “Wrong shipping address”
  • “Wrong address”
  • “Order 4557001 was never received from Dec 20th”

Product/ Service Question:

  • “Bad product”
  • “I purchased a car freshener as a Christmas present gift & I was informed by e-mail on 01/05/2025 was charged to me that I did NOT orderthat another is mm”
  • “Products”

Account Question:

  • “I wanted one order not a subscription.i received a 2nd air freshener for some reason.”
  • “My subscription was stolen”
  • “Stop subscription”

Request for Information Question:

  • “Confirm cancellation of subscription”
  • “Non request of product sent!”
  • “How do I return order?”

Payments and Charges Question:

  • “Charge on my card”
  • “I was charged twice for the same product”
  • “I am getting charged to my banking account for product. I have not received from you all..”

Return/ Replace Question:

  • “Incorrect shipping address”
  • “Change my order”
  • “Change of address”

Refund Question:

  • “Refund”
  • “Refund I didn't reorder”
  • “I need my money back unauthorized charge”

Cards Question:

  • “Taking money off my card Every month for somthing I did not order”
  • “Dd u accept visa card payment???”
  • “Need my card charge reveresed”

Staff Question:

  • “Canel monthly service”
  • “To talk with customer service”

Other Question:

  • “Auto Ship”
  • “Customer passed away”
  • “Discontinue”

Compare Drift Customer Service To

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